MGMT Case Study Toyota Crisis - 2002 Words

Case Study for MGMT The Case Study â€Å"Did Toyota’s Culture Cause Its Problems?† illustrates the slow reaction to safety problems and the arrogant culture of Toyota regarding the issue of unintended acceleration (Robbins Judge 2013). The key issues in the case study are the arrogant culture of Toyota, miscommunication, groupthink and poor human resource management. The problems in Toyota began with the recall of 10000 Laxus Cars in 2000 (Finch 2010, p 475), followed by a series of recalls for different models in 2010 (Robbins Judge 2013). These recalls associated with the unintended acceleration gave birth to lots of questions regarding the countermeasures of Toyota towards safety and the culture of the organization. The†¦show more content†¦Intra-organizational communication occurs inside of an organization which generally engages organizational members (Clegg et al. 2011). In case of Toyota, when the problems associated with unintended acceleration arose, Toyota reacted slowly to the problems and failed to find the real cause of the crisis (Finch 2010, p.474). Later a quality advisory panel developed by Akio Toyoda, the president of Toyota, stated that the flaws created by the unintended acceleration damaged information sharing and miscommunication and slowed down response time to quality and safety issues (Ohnsman 2011, cited in Taneja, Pryor, Sewell 2012, p. 128). This provides a clean example of Toyota having miscommunication within the company. Mass communication problem was also evident in Toyota. Mass communication reaches many receivers from one point(Clegg et al. 2011), thus helps to build strong relationships with key Stakeholders (Clegg et al. 2011). But, in Toyota, the corporate leaders did not have the courage to face the public for several weeks on critical safety issues, therefore, they risked the trust of Toyota’s dealers and customers worldwide’ (Heller and Darling 2011, p.11). This justifies poor mass communication in Toyota. Human Resource Management The lack of skilled Human Resource Management was noticeable throughout the Toyota crisis. Human ResourceShow MoreRelatedSupply Chain Risk Management6330 Words   |  26 Pagesfixed costs can be very high) can lose more than twice as much as a manufacturer with 25% fixed costs in case they don’t hold any safety stock. IBM Global Business Services Page  Highlights In supply chain management, the industry has shown that survival of the unexpected is not an accident. Risk and Consequence: Tales from the Industry There are quite a few well-known case studies illustrating situations of supply chain risk and subsequent consequences. Here, we review a sample of themRead MoreTesla Motors15249 Words   |  61 Pagesmentioned because it will be a start with the improvement, one’s end is another one’s beginning. 1. Introduction Chapter To following introduction chaper, we specify to study about the Electric cars industry. Tesla Motor is the electric car company which presented in Denmark not so long time ago. There are challenges to deeply study internal and external in order to answer our research question and sub questions with marketing strategies models, financial analysis and statistics. 2. Motivation Read MoreTesla Motors15249 Words   |  61 Pagesmentioned because it will be a start with the improvement, one’s end is another one’s beginning. 1. Introduction Chapter To following introduction chaper, we specify to study about the Electric cars industry. Tesla Motor is the electric car company which presented in Denmark not so long time ago. There are challenges to deeply study internal and external in order to answer our research question and sub questions with marketing strategies models, financial analysis and statistics. 2. Motivation TheRead MoreBmw : Redefining Premium Brand13383 Words   |  54 PagesBMW: Redefining Premium Brand Identity BMW: Redefining Premium Brand Identity MGMT 8700 Strategic Management MBA Trimester 2, 2011 |Patrick Gallagher |20805458 | |Sion Karta |20182345 | |Mark Lim |10468237 | |Wei Zhe Poh |20605321 | |JackieRead MoreManaging Information Technology (7th Edition)239873 Words   |  960 PagesCONTENTS: CASE STUDIES CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier CASE STUDY I-3 The VoIP Adoption at Butler University CASE STUDY I-4 Supporting Mobile Health Clinics: The Children’s Health Fund of New York City CASE STUDY I-5 DataRead MoreProject Mgmt296381 Words   |  1186 PagesFirst Edition Fitzsimmons and Fitzsimmons, Service Management: Operations, Strategy, Information Technology, Seventh Edition Gehrlein, Operations Management Cases, First Edition Harrison and Samson, Technology Management, First Edition Hayen, SAP R/3 Enterprise Software: An Introduction, First Edition Hill, Manufacturing Strategy: Text Cases, Third Edition Hopp, Supply Chain Science, First Edition Hopp and Spearman, Factory Physics, Third Edition Jacobs, Berry, Whybark, and Vollmann Manufacturing